About our Company

Our philosophy is simple: Make the best products using the latest cutting edge scientific information available, along with the best ingredients.  Make every product be safe and effective, while or respecting the environment.  Most importantly, treat every like customer like the most important customer. 

Using this simple philosophy, DAK SkinCare has quickly become the #1 provider of the specialty skin-care and unique vitamin supplement products sold over the internet.  Started only in 1997, DAK sales have grown steadily, making it one of the “100 fastest growing companies” in the Philadelphia area (nominated by the Ben Franklin Technology Organization for the Philadelphia Business Journal’s “Top 100 companies for 2001” issue).

Most of our products are proprietary; designed by our company in-house, and are all are manufactured by contract at FDA and EPA approved facilities throughout the country. 

All DAK products can be purchased both online through our web sites, as well as select retail stores as well as doctors offices.   With its headquarters next to the University of Pennsylvania and University of the Sciences in Philadelphia, DAK continues to maintain ties with both Universities to facilitate products based on the cutting edge of science.  With its main warehouse conveniently located on County Line Road in Huntingdon Valley, PA, just minutes away from the Pennsylvania Turnpike, Interstate 95, and US Route 1, DAK can efficiently fulfill orders for its products to anywhere in the world within minutes of the request, insuring prompt delivery and customer satisfaction.  For our retailers this means that inventory can be purchased on a just-in-time basis, saving significant dollars for the retailer and enhancing the products’ retail performance. 

DAK™ is dedicated to searching out safest and most effective products form moisturizing creams to insect repellents, allowing people to purchase the best possible product in the most convenient way possible.  All of our products have been designed to be safe and effective and are guaranteed for your satisfaction and confidentiality. DAK™ products are developed in consultation with laboratories, pharmacists and dermatologists.

To date, we have about a 98% customer satisfaction rate. We are very proud that the vast majority of our clients are satisfied with our products and service, however are always striving to make our satisfaction rate 100%.

Guarantee

On all of our skincare products that are purchased online from us, we offer a 30-day money back guarantee.  For products that are purchased through retail stores, we have similar guarantee programs in which the store participates in the guarantee program to insure overall customer satisfaction.  

We are so confident that our customers will be satisfied with our products that we offer a 30-day money back guarantee. If for any reason the consumer is unsatisfied, they may return the product to us for a refund of the product's purchase price, not including any applicable shipping/handling charges. To date over 98% of our customers are satisfied with our products and services, which is a figure we are extremely proud of, however we continue to strive to make this rate of satisfaction a full 100%.   It is extremely important to us that our customers are happy with our products and services so that they will recommend our products to others, as well as purchase our products again in the future.  To this end, DAK will do everything possible to make our valued customer satisfied, including either issuing a refund or replacing the item free of charge, whichever the customer chooses. Note: A $5.00 dollar handling charge will be applied against the credit of the product's purchase price for each product returned.

Instructions for returning a product:
In order to receive a refund, the consumer must return the product to DAK SkinCare.  The product must be returned in original box (if applicable), and should be placed in a larger box or padded envelope to insure against. Products made of glass should be repackaged with care to insure against breakage. For our employees' safety, any box that contains broken glass will be discarded and a refund will not be processed (we cannot instruct our employees to pull out broken glass pieces from boxes for obvious reasons).

In the box with the product the customer must insert the return form (see attached) with all required information filled out and signed. The return form MUST be included in the box along with the original proof of purchase (store receipt if applicable).  The product, receipt, and return form are then mailed to:

Mail the product with the receipt to the address on the return form.

We suggest that customers mail it to us “return receipt requested” as well as insured, however we will accept any type of delivery service such as Federal Express or UPS etc. statement.

Exchanges

Alternatively, if one of our retail customers wishes to exchange one product for another of equal or lesser value, they may also do so.  Like our money back guarantee, for products that are purchased through retail stores, we have similar exchange programs in which the store participates in to insure the overall satisfaction customer of the consumer.  

Instructions for exchanging a product:
The consumer follows the same instructions as a refund, however includes the name of the product the consumer wishes to exchange or replace for.

All exchanges are via shipped UPS ground.  Consumers are asked to allow up to 6 weeks for delivery, although exchanges are usually fulfilled in less than one week. Exchanges for orders outside of the continental United States may incur additional shipping/handling charges.